15-meter USB cable makes WiFi performance intermittent & brief

Jan 282013
 

On Mon, Jan 21, 2013 at 3:40 PM, Skip Ryan wrote:

I have an Alfa AWUS036H adapter connected to a 15dBi 2.4Ghz Omni-Directional antenna mounted on an antenna pole on my boat.   The adapter is connected to an approximate 15′ cable, which in turn is connected to 10 meter USB 2.0 Active Repeater Extension Cable.  Recently, I bought a new computer.
Now, my reception is very intermittent and brief.  Not usable.  I replaced the extension cable, but there was no improvement.
However, when I replaced the 10 meter extension cable with a 12′ USB cable, everyting works fine.  Unfortunately, I need a longer cable run.  Is there a viable solution?
ANSWER:  The max length for non-active USB cables is about 15 ft.  You have to use active cable(s) for all the distance to go more than 15FT.

We suggest this 10-meter cable:
 Posted by at 8:45 am USB cables & extenders Tagged with:  Comments Off on 15-meter USB cable makes WiFi performance intermittent & brief

Customer Service

Jan 262013
 

TECH SUPPORT INDEX: Includes all subcategories & tech support pages:  200 pages of support material

  • DISCOUNTS for purchases of 5-units or more of any item:   3% to 25%   Automatic discounts
  • PURCHASING GUIDANCE:  Links to guidance-sections to help you choose the right product(s).
  • RETURNS / WARRANTY   Policies & procedures; return authorization (“RMA”)
  • STOCK STATUS:  Constant updating on our website so that the stock status info is accurate: If an item is out of stock, we provide an ETA on the product page
  • PRO-ACTIVE Customer Service:  If anything would prevent your order from being shipped (backorder or payment issue), we’ll contact you right away, by email or phone.

 Office hours: Mon – Fri 8AM – 5PM PST
TECH SUPPORT  Graphical / summary index  Detailed index (list of all sections & links

data-alliance.net, Ubiquiti, Nogales, AZ

 Posted by at 9:46 pm Customer Service Tagged with:  Comments Off on Customer Service

International Shipping: Asia-Pacific, Latin America, Australia

Jan 262013
 

Small orders are shipped by Express Mail:  This includes most orders that include multiple items, and any order that includes a WiFi adapter.  Large orders we ship by UPS for very reasonable rates.

We ship to all of these countries:

  • AUSTRALIA / NZ
  • LATIN AMERICA:  México: Click aqui
  • ASIA-PACIFIC: Philippines, Taiwan, Singapore, Malaysia, Thailand, Hong Kong, French Polynesia (Tahiti), Middle East.
  • South Africa, Kenya, Morocco

BULK INTERNATIONAL SHIPPING

We will ship bulk quantities to any country.

  • Please email for quote.
  • Buyer is responsible for any import taxes.
  • In the event that your ship-to location is an area not served by USPS Express Mail or UPS, we reserve the right to refund your payment rather than ship the product.  Such cases are very rare.  If your country is covered by PayPal, we can very likely ship to you.
  • We reserve the right to refund payment rather than ship if we deem that our shipping cost will be unusually high or if the transaction appears to be high-risk for us.
 Posted by at 8:21 pm International Tagged with:  Comments Off on International Shipping: Asia-Pacific, Latin America, Australia

SHIPPING: Fees, Methods & Policies

Jan 262013
 
  • All orders are usually shipped the same business day, if the order is placed by 3:00 PM Arizona time.
  • Shipping fees: To find the fee to ship the items that you want, to your location – click here
    • Shipping fees are based on weight, for all of the countries to which we ship
    • Combined-shipping: Shipping fees are based on total weight of the parcel. Shipping cost per gram/ounce/pound reduces as the shipment-size increases.
  • Lower Cost for Small Orders:  USA, Europe, Canada:
    • We can ship small orders by mail for low cost
    • Europe:  We can ship small parcels by mail for much lower cost than FedEx.
    • Please contact Customer Service by the chat button on the lower left of any page, or call: 520-394-4274

COUNTRY-SPECIFIC POLICIES & SHIPPING METHODS:

 Posted by at 7:58 pm Shipping Tagged with:  Comments Off on SHIPPING: Fees, Methods & Policies

Special Return Policy for WiFi USB adapters

Jan 262013
 

We warrant them for three months (there are occasional exceptions to this). 

The reasons for the 3-month limitation on warranty:

  1. These are portable items and a card or adapter can “go bad” after a single instance of being dropped on a hard surface: Either immediately or later.
  2. Many or most users do not use “Safely remove USB device” function to stop the USB connection before removing the hardware.  This will make a laptop running Vista freeze.  We suspect that it causes some damage to the USB wireless adapter (see footnote 1).
  3. High power cards run hot and this (perhaps combined with the effects of issues 1 & 2 above) contributes to a high rate of “burn out” after extensive use.  This is the case with every high-power adapter or card:  Because of the relatively high rate of failure over time, I think it’s not a case of being “defective.”  For example, Ubiquiti (a very highly regarded brand) cards have a very high rate of failure over time:  We estimate that after 2 years of use, more than 50% fail. 
  4. If the adapter / card is in a tight confined space or in a place where it will be exposed to an external heat-source, the effects of the heat will be exacerbated.
  5. Our presumption/theory is that many (maybe almost all) of the ones that “go bad” have been subjected to rough treatment, an operating environment which allows too much heat accumulation, or perhaps continuous-use.  Continuous use of an item that runs so hot will burn it out.

If you have insights, opinions or counter-points to these theories we are very interested in hearing your input: CONTACT US

Footnote 1:  One of our customers with a strong technical-support background gave this opinion about Item #2, above:  “Item #2 – I don’t think does any harm…  The main purpose of this feature in Windows is for memory storage devices such as hard drives, USB sticks, DVD Drives so that Windows can flush its buffers prior to the user disconnecting which can cause corrupt data on the device.  I think that with a WiFi card, nothing much can happen.  This is just my opinion however.”

 Posted by at 6:41 pm Customer Service Comments Off on Special Return Policy for WiFi USB adapters

Stock Status

Jan 262013
 

Stock status is noted on the web-page for each item, near the top, to the right of the price:  “In Stock” or “Out of Stock”

UBIQUITI:  We typically have stock of hard-to-find Ubiquiti items when there is none available from any other source

  • If you can prove that the statement above is false, we will give you a 10% discount on all of your purchases for one month
  • As one example: During 2012, Data Alliance is the only company that has had UAP (UNI-FI) and UAP-LR in stock consistently this year
  • When we do run out of a particular item, we typically get stock again within 3 weeks as the longest out-of-stock period.
  • We have almost the entire Ubiquiti product line in stock


Live Chat by Comm100
Data Alliance, LLC, Computers-Networks, Nogales, AZ

 Posted by at 6:31 pm Customer Service Tagged with:  Comments Off on Stock Status

PayPal – Checkout help for PayPal users

Jan 262013
 

Resolve main issues involving checkout with PayPal payment:

If in the US, enter your state as the 2-letter abbreviation. Examples: California=CA; Puerto Rico = PR (not P.R.)

  • If you did NOT use PayPal Express Checkout: On the checkout page, click the orange “checkout with PayPal” button
    • Using PayPal Express Checkout usually resolves problems of completing a PayPal checkout from this website
    • You can read more about PayPal Express Checkout below on this page
  • If you DID use PayPal Express Checkout but still had a problem:

CHECKOUT VIA PAYPAL.me

  • Enter a payment amount, log in, and you’re done!
  • PayPal Purchase Protection for eligible transactions.

If you have tried the above or you have some other issue with paying by PayPal then do this:

  1. On our checkout page, select one of the options under: “CUSTOMERS WITHOUT AN ACCOUNT ON OUR SITE:” Choose one of the two options (“place order & create an account,” or “place order without creating an account”) and go through the checkout steps:
  2. You will have the option to choose “Check/Money Order” as the payment method:
  3. Choose “Check/Money Order” and proceed through “order confirmation” This step places your order in our system, and you will receive an invoice by email.
  4. Then do the following to complete the PayPal payment: a. Go to www.paypal.com b. Log-in to your PayPal account c. Click “send money” to use the “send money” feature: d. Send the amount of the invoice as a payment to [email protected]
  5. We will then apply the PayPal payment to mark your order as “paid” and will ship the order.

PAYPAL EXPRESS CHECKOUT is a simple and fast way to checkout.

To pay by PayPal Express Checkout:

  1. Click the orange “checkout with PayPal” button on the checkout page: You will be transferred to a PayPal log-in page:
  2. Simply log-in to your PayPal account, and PayPal will display the amount to be paid – you click to confirm that you wish to pay (in one click).
  3. Then PayPal will automatically transfer you back to a confirmation page on data-alliance.net: You click to confirm your order, and the order is complete.

PayPal Express Checkoutis a totally secure and fast way to checkout, because:

  • Saves you time because you do not have to enter any address information, because it is already stored in PayPal’s system
  • Keeps your financial information in the PayPal system: Only your shipping address and email address is passed to our system.

CHECKOUT VIA PAYPAL.me

  • Enter a payment amount, log in, and you’re done!
  • PayPal Purchase Protection for eligible transactions.
 Posted by at 5:37 pm Checkout Help Tagged with:  Comments Off on PayPal – Checkout help for PayPal users

Unacknowledged Order / Unregistered Order

Jan 262013
 

If you did not receive an “Order Confirmation” email: What this means is that the order dropped from our system because it was not funded: In other words:

  • If you were trying to pay by Credit Card: The credit card authorization failed.
  • If you were trying to pay by PayPal: The PayPal payment failed or was not authorized

Please take the steps below to place your order in our system and then pay for your order:

  1. On our checkout page, select one of the options under: “CUSTOMERS WITHOUT AN ACCOUNT ON OUR SITE:”
  2. Choose one of the two options (“place order & create an account,” or “place order without creating an account”) and go through the checkout steps:
  3. You will have the option to choose “Check/Money Order” as the payment method:
  4. Choose “Check/Money Order” and proceed through “order confirmation” This step places your order in our system, and you will receive an invoice by email.
  5. Then do the following to make payment:
    1. IF YOU HAVE A PAYPAL ACCOUNT: PayPal will be the easiest way to settle the transaction: Do the following steps to make the PayPal payment:
      1. Go to www.paypal.com
      2. Log-in to your PayPal account
      3. Click “send money” to use the “send money” feature:
      4. Send the amount of the invoice as a payment to [email protected]
      5. We will then apply the PayPal payment to mark your order as “paid” and will ship the order.
    2. IF YOU MUST PAY BY CREDIT CARD: Go to this page and start with step #4 (you’ve already completed steps 1 – 3).
 Posted by at 5:17 pm Checkout Help Tagged with:  Comments Off on Unacknowledged Order / Unregistered Order

Credit Card Processing – Checkout Help

Jan 262013
 

CHECKOUT SYSTEM WON’T ACCEPT YOUR CREDIT CARD?

If you are sure the credit card is valid follow these steps:

  1. Checkout using this option on our checkout page: “I want to place my order without creating an account” and go through the checkout steps: You will have the option to choose “Check/Money Order” as the payment method:
  2. Choose “Check/Money Order” and proceed through “order confirmation” This step places your order in our system, and you will receive an invoice by email.
  3. Then provide your credit card information to us in one of the methods below: We need: Credit card number, expiration date, 3-digit code on the back, billing address.
      • Call Customer Service: (US) 520-394-4274
      • You can fax credit card information to (US): 520-334-1433
 Posted by at 5:04 pm Checkout Help Tagged with:  Comments Off on Credit Card Processing – Checkout Help

Address-Related Matters: Change of Shipping Address, etc.

Jan 262013
 

CHANGE of ADDRESS or CHECKOUT PROBLEM RELATED to ADDRESS:

Shipping address not same as billing address might cause an issue – read further

  • We ship to customers with legitimate need for shipping to a temporary or alternate address. Credit card criminals: We assist law enforcement / prosecution.
  • ALREADY CHECKED OUT? If you already checked out and the shipping address is not correct: Contact us for change of address

MILITARY / KBR / Foreign Service / APO:

INTERNATIONAL customers:

If you are not in the United States & your shipping address does not match billing address: (APO/FPO addresses – no problem – see above

  • International transactions: Please pay by PayPal if you have a PayPal account:
    • If you pay by PayPal, we can ship your order right away – with no questions asked – because PayPal protects against fraudulent use of a credit card
  • If you make payment by credit card for an international transaction:

If the shipping address does not match the billing address: We reserve the right to cancel the transaction & refund (credit) back to your credit card account.

  • We review such transactions on a case-by-case basis to assess the risk: We may ship the order or we may cancel the transaction & refund (credit) back to your credit card account.

If you do not have a PayPal account:

  • During checkout: Provide as much information as possible to prove your identity: A company name if you have one, phone number; use your company email address.

PAYPAL account holders:

CHECKOUT VIA PAYPAL.me

  • Enter a payment amount, log in, and you’re done!
  • PayPal Purchase Protection for eligible transactions.

If you are having a problem checking out because your shipping address is not the same as the address you have on file with your PayPal account: Two options:

  1. Checkout using PayPal Express Checkout as if your shipping address = billing address and immediately contact us for change of address
  2. Checkout using this option on our checkout page: “I want to place my order without creating an account” and go through the checkout steps:
    1. You will have the option to choose “Check/Money Order” as the payment method:
    2. Choose “Check/Money Order” and proceed through “order confirmation” This step places your order in our system, and you will receive an invoice by email.
    3. Then do the following to complete the PayPal payment:
      1. Go to www.PayPal.com
      2. Log-in to your PayPal account
      3. Click “send money” to use the “send money” feature:
      4. Send the amount of the invoice as a payment to [email protected]
      5. We will then apply the PayPal payment to mark your order as “paid” and will ship the order.

CREDIT CARD:

If paying by credit card: If there is not an answer to your question above:

  • Not in United States: See above sections: “Military / KBR APO” and “International customers”
  • In United States: If the shipping information (address and/or person) has no correlation with the billing information (address and/or person):

ADDITIONAL INFORMATION:

  • If you have an email address with a company/domain for which we can review the credentials (or your ID): No problem – we will ship it right away
  • If you have a previous transaction with us or otherwise appear to be legitimate, we will ship the order.
  • In other cases, we will review the transaction for risk-assessment before shipping:
  • We will look at email-domain, any company information provided, telephone number; we may call to verify and/or do web search to verify ID.
  • If you having a problem paying by credit card due to an address-related issue, click here for help

REGISTERED CUSTOMERS:

  • Login to change shipping and/or billing address in your Customer Account for future orders.
  • To change address of orders already placed, please contact us.
 Posted by at 3:47 pm Checkout Help, Shipping Tagged with: ,  Comments Off on Address-Related Matters: Change of Shipping Address, etc.
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