May 272013
 
The answer to the customer’s question below is that it makes absolutely no difference what brand the equipment is.  Any gear that is connecting by a WiFi standard such as 802.11g or 802.11b can connect not only to any access point that is  802.11g or 802.11b, but also to an access point running in 802.11n mode (more modern)  because  802.11n is backward compatible with  802.11g and 802.11b.
If you cannot connect, then the reason has to do with either security settings  (most likely) or possibly the access point is not operating as a DHCP server (this is less commonly the issue):  DHCP serves IP addresses to the client (USB WiFi adapter or internal wifi card) and if it is not running on the access point, then your client has no way of knowing what IP address scheme the network has and cannot automatically obtain an IP address, as is the more normal case.  By default, all APs are in the mode of DHCP server, so it takes a conscious configuration change by the administrator for the AP to NOT be offering IP addresses to clients.
The exception is Ubiquiti gear that is running AirMax, which is a proprietary Ubiquiti protocol.  However,  Ubiquiti gear can operate as standard WiFi if AirMax is turned off:  This is how you open a Ubiquiti Access Point for access by other-branded devices, and/or as a public or semi-public hotspot.
CUSTOMER’s QUESTION:  You misunderstood, I think. I was referring to before, when I e-mailed you about not being to connect to an open nearby router, a DLINK WBR-2301, IIRC, with the Alfa. When i tried to connect with my laptop (Intel mini-pci wireless), it connectef fine. But both Alfas (AWUS036H and AWUS036EW) would not connect. I tried over and over, thinking it was that dhcp bug, but that didn’t seem to  help.

Now, I want to send an Alfa adapter to a friend. He needs to connect to an open Belkin F9K1001 which is about 1000 feet away. Currently, he can connect using an Intel card built into his laptop, but I want him  to have a stronger connectiong/lower latency. What is the likelihood that the Alfa may not like that Belkin router, the same way it didn’t seem to want to get along with in my own scenario above. I know in theory Wifi is always compatible, but I’ve read sometimes channel width, 802.11 mode, and other things can stop an adapter from connecting to a network. That’s what I’m asking about.

 Posted by at 3:46 pm Frequency Bands: LTE, GSM, WiMax & WiFi 802.11 standards, Ubiquiti Gear Tagged with:  Comments Off on WiFi 802.11(x): All brands of gear can connect to any other brand (except Ubiquiti AirMax)
May 092013
 

Customer sent this message:

Whenever I click on the PayPal Express Checkout link, the only costs showing are the costs of the item. It does NOT include my shipping charges, even though they appear in the total on your website. When I try to complete the order anyway, I get an error saying something like “wrong postal code”.   In New York, USA and entering the correct 5-digit zip code.

 The shipping charges appear normally on your site but when I click the PayPal link they don’t seem to “carry over”, only the price of the item is displayed.

Later he fixed the problem by using regular checkout and selecting PayPal as the payment option:

I wound up ordering it by filling out all my contact info first, THEN clicking on the PayPal link – that seemed to work.

CHECKOUT VIA PAYPAL.me

  • Enter a payment amount, log in, and you’re done!
  • PayPal Purchase Protection for eligible transactions.
 Posted by at 2:51 pm Checkout Help Tagged with:  Comments Off on PayPal: Misc problems & solutions
May 032013
 

MikroTik warrants all RouterBOARD series equipment for the term of fifteen (15) months from the shipping date
to be free of defects in materials and workmanship under normal use and service, except in case of damage caused by mechanical, electrical or other accidental or intended damages caused by improper use or due to wind, rain, fire or other acts of nature.

To return failed units to MikroTik, you must perform the following RMA (Return Merchandise Authorization) procedure. Follow the instructions below to save time, efforts, avoid costs, and improve the speed of the RMA process.

  1. If you have purchased your product from a MikroTik Reseller, please contact the Reseller Company regarding all warranty and repair issues, the following instructions apply ONLY if you purchased your equipment directly from MikroTik in Latvia.
  2. We do not offer repairs for products that are not covered by warranty. Exceptions can be made for RB1000, RB1100 and RB1200.
  3. Out-of-warranty devices and devices not covered by warranty sent to MikroTikls will be returned to the sender at sender’s cost.

RMA Instructions are located on our webpage here: https://mikrotik.com/rma

 Posted by at 11:09 am MikroTik Tagged with:  Comments Off on MikroTik warranty & RMA instructions
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