Nov 152012
Try these steps to narrow down the possible cause:
1. Try more than one device (try a USB mouse, for example, and at least one other USB device)
2. For USB extender or active USB cables:  Try using the auxiliary power supply
3.  Try more than 2 of the USB extender just in case 1 or 2 is defective
4.  Try more than one ethernet cable.  Try just a short Cat5e cable just to see if you can get it to work before moving on to longer lengths
Our sku of the USB extender is UE

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