George Hardesty

Nov 072012
 
(US) 520-394-4274 [English & Español]

  • Fax: 520-334-1433

NO VOICEMAIL LOOP: We offer telephone customer service, sales and technical support with no voicemail loop and little or no wait to speak with an associate, during business hours: i.e., an associate (not a machine) answers the phone when you call.

 
US Office Address:
Data Alliance Inc.
420 W. International Street
Nogales, Arizona 85621 USA
Office hours: Monday – Friday 8am- 5pm MST

Email Customer Service

 

 Posted by at 9:24 pm Customer Service Tagged with: ,  Comments Off on Contact Us
Nov 072012
 

ALL CUSTOMER INFORMATION IS KEPT
STRICTLY SECURE & CONFIDENTIAL ~ NO SPAM

The following are firm policies of Data Alliance that we have had since our beginning in 2002, and will forever maintain:

  • We never have sent spam and never will send spam mail to our customers
  • We never have and never will share your information with anyone.
  • Your information is kept totally secure and used only for correspondence regarding order(s) that you have placed.
  • Our relationship with our customer base is based on these promises that we’ve made for many years, and our membership with consumer-reference services depends on the maintenance of all of the policies mentioned on this page.
  • Same policies apply if you only make an inquiry on our site.  No difference in policy for actual customers & potential customers

Electronic communications & information systems are secure:

  • Customers’ checkout process is conducted via an SSL (Secure Socket Layer / encrypted) link.
  • Our Thawte SSL certificate is authentication and assurance that your credit card information is safe.
  • Our internal systems are extremely secure: Multiple firewalls, very strong passwords, and very limited access (only two totally-trusted employees have access to customer information, and only one of these has access to credit card information).

CONCERNS ABOUT SECURITY OF YOUR INFORMATION? You can choose PayPal as a third-party checkout option, to checkout from this website: This is a completely separate checkout systems which keep your financial information in the PayPal: Only your address and email address is passed to our system. For more information, click below:

CHECKOUT VIA PAYPAL.me

  • Enter a payment amount, log in, and you’re done!
  • PayPal Purchase Protection for eligible transactions.
 Posted by at 7:33 pm Checkout Help, Customer Service, Data Alliance: About Tagged with: , ,  Comments Off on Security & Privacy Policies
Oct 252012
 

Ubiquiti sector antennas bleed quite a lot of back radiation. The Rockets bleed an enormous amount of radiation and more is leaked through the pigtails.

SOLUTIONS:

  1. RF Armor is perhaps the most widely-known solution on the market, for the sectoral antennas front-to-back radiation problem.  RF Armor shield kits for the sectoral antennas consists of a steel shield with wings that stick out on the left and right of the antenna.  There is potential for a problem with wind-load if you live in a windy area:  The shields catch wind and your wind-load will be vastly increased, even to the point that (in windy areas) your tower may need reinforcements or your tower colo cost may be increased due to the increase in wind-load.
  2. K Performance Antennas also sells an enclosure-shield for the rockets and shielded pigtails, both of which correct the radiation-leakage of the Rockets.
 Posted by at 5:22 pm Ubiquiti Gear Tagged with:  Comments Off on Ubiquiti Rockets & Sectoral Antennas: Solutions for Back Radiation
Oct 152012
 

Gear Directory

Quick ReferenceQUICK REFERENCE Guide to Ubiquiti  Access Points / CPE Bridges

Range Estimates

AirMax & other Ubiquiti Platforms

airMAX is Ubiquiti’s primary platform / protocol, and is mostly on their outdoor access points and bridges

AirMax 802.11n products:   AirMax MIMO 2×2 technology & dual-polarity antenna technology enable much faster data-throughput & higher bandwidth:  Therefore these technologies enable high concentrations of VOIP, streaming media, IP cameras, IPTV. AirMax products have a capital M in the sku or the name (example: NanoStationM2 sku NSM2).  For maximum data-throughput & highest bandwidth: Use AirMax products that are MIMO / 2×2, and if an external antenna is required, combine with dual-polarity antenna.

Ubiquiti newest-generation of platforms:   

 Posted by at 10:27 pm Ubiquiti Gear Tagged with: ,  Comments Off on Ubiquiti Equipment Directory, including Range
Oct 072012
 
  • Ethernet port:  Connect the LAN ethernet cable to the one on the side of the power.
  • Do not put any static ip address (use automatich IP addressing, receiving IP address information by DHCP) unless you are flashing it with new operating system.
 Posted by at 4:54 pm Open-WRT Tagged with:  Comments Off on HornetUB board Tech Support
Oct 032012
 

If the tree(s) are not too thick or if your link is from a high point to a low point, 2.4GHz will probably suffice.  But if 2.4GHz is over-crowded or the tree(s) are thick, 900MHz would be a better solution.

The following 900MHz options can pass through a single thick tree, or a small group of trees.

The lowest-cost option for a short link, to pass through trees, is LOCOM9

For long-distance links to pass through trees, use NanoBridge M9

See our category of 900MHz gear

 Posted by at 11:43 am Frequency Bands: LTE, GSM, WiMax & WiFi 802.11 standards Tagged with: , , ,  Comments Off on To pass through tree(s): Use 2.4GHz or 900MHz: Depending on thickness of trees
Sep 212012
 

The 64MB version does not work with an older version of the Open-WRT kernel:  You have to download the latest kernel.

The 8MB version will work with ther older and the newer kernels.

If you use an older kernet, you will not be able to ping the router, and DHCP services will not be working.

Through the console cable, you will see errors like this:

VFS: Cannot open root device “(null)” or unknown-block(0,0)
Please append a correct “root=” boot option; here are the available partitions:
Kernel panic – not syncing: VFS: Unable to mount root fs on unknown-block(0,0)

You can find and download the latest kernel here:

https://downloads.openwrt.org/attitude_adjustment/12.09-beta/ar71xx/generic/

openwrt-ar71xx-generic-hornet-ub-jffs2-sysupgra..> 04-Sep-2012 19:11
7242296
openwrt-ar71xx-generic-hornet-ub-squashfs-facto..> 04-Sep-2012 19:11

 Posted by at 12:51 pm Open-WRT Tagged with:  Comments Off on Hornet-UB 64MB version: Only works with latest Open-WRT kernel
Sep 172012
 

airMAX™ is Ubiquiti’s primary platform / protocol, and is mostly on their outdoor access points and bridges

AirMax 802.11n products:   AirMax MIMO 2×2 technology & dual-polarity antenna technology enable much faster data-throughput & higher bandwidth:  Therefore these technologies enable high concentrations of VOIP, streaming media, IP cameras, IPTV. AirMax products have a capital M in the sku or the name (example: NanoStationM2 sku NSM2).  For

Data Alliance has stock of almost all Ubiquiti items

Data Alliance has almost all Ubiquiti items in stock

maximum data-throughput & highest bandwidth: Use AirMax products that are MIMO / 2×2, and if an external antenna is required, combine with a dual-polarity antenna.

Unlike standard WiFi protocol, Ubiquiti’s Time Division Multiple Access (TDMA) airMAX protocol allows each client to send and receive data using pre-designated time slots scheduled by an intelligent AP controller. This “time slot” method eliminates hidden node collisions and maximizes airtime efficiency. It significantly improves performance in throughput, reduces latency, and increases scalability compared to all other outdoor systems in its class.

  • Intelligent QoS Priority is given to voice or video for seamless streaming.
  • Scalability High capacity and scalability.
  • Long Distance Capable of high-speed links up to 100+ km.
  • Latency Multiple features dramatically reduce noise.

See also:

 Posted by at 2:05 pm Frequency Bands: LTE, GSM, WiMax & WiFi 802.11 standards, Ubiquiti Gear Tagged with: , , ,  Comments Off on Ubiquiti airMAX: TDMA using pre-designated time slots
Sep 152012
 
 Posted by at 11:09 am USB WiFi adapters: Alfa Tagged with:  Comments Off on Alfa Network WiFi USB Adapters, Antennas, Mounts, Accessories, Access Points
Sep 122012
 
Ed Koloski
5:01 PM

Reply
to Data
 I’ve got to say, that is excellent customer service. Thank you!
I’ll send an email once I am back in town.Best regards,
Ed

On Wed, Sep 12, 2012 at 7:37 PM, Data Alliance wrote:

Hello,
Thank you for letting us know, we can most definitely initiate the process after you have returned, there won’t be any need for you to return the malfunctioning item.
If you can  give us a heads up when you’re back in town so that we may ship you a new one.
-Anne

On Wed, Sep 12, 2012 at 4:32 PM, Ed Koloski wrote:

Hello,

I recently placed an order, number 71699, for one antenna as well as a BNR2 magnetic mount. I have received both and verified that the antenna itself is functional, however the mount appears to have an issue.

The center conductor of the coax cable does not appear to be connected to the center pin of the antenna mount, I have verified this with an ohm meter. I have also tested the SWR of the antenna using this mount as well as another N connector mount I have on hand. When the antenna is connected to the new mount, its SWR is off the scale – when connected to my older mount, the SWR is at a reasonable 1.4.

I would like to return this antenna mount for a functional one as either the coax has a break, or it is not connected to the N connector.

One side note, the timing for this is somewhat unfortunate as I will be leaving the country on vacation on Friday 9-14-12 for just over a week. Would we be able to initiate the RMA process once I have returned?

Thank you,
Edward Koloski

 Posted by at 5:09 pm Customer Comments & Product Reviews Comments Off on … ” excellent customer service” …
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