Unacknowledged Order / Unregistered Order

If you did not receive an “Order Confirmation” email: What this means is that the order dropped from our system because it was not funded: In other words:

• If you were trying to pay by Credit Card: The credit card authorization failed.
• If you were trying to pay by PayPal: The PayPal payment failed or was not authorized

Please take the steps below to place your order in our system and then pay for your order:

1. On our checkout page, select one of the options under: “CUSTOMERS WITHOUT AN ACCOUNT ON OUR SITE:”
2. Choose one of the two options (“place order & create an account,” or “place order without creating an account”) and go through the checkout steps:
3. You will have the option to choose “Check/Money Order” as the payment method:
4. Choose “Check/Money Order” and proceed through “order confirmation” This step places your order in our system, and you will receive an invoice by email.
5. Then do the following to make payment:

1. IF YOU HAVE A PAYPAL ACCOUNT: PayPal will be the easiest way to settle the transaction: Do the following steps to make the PayPal payment:
   1. Go to www.paypal.com
   2. Log-in to your PayPal account
   3. Click “send money” to use the “send money” feature:
   4. Send the amount of the invoice as a payment to [email protected]
   5. We will then apply the PayPal payment to mark your order as “paid” and will ship the order.
2. IF YOU MUST PAY BY CREDIT CARD: Go to this page and start with step #4 (you’ve already completed steps 1 – 3).