CHANGE of ADDRESS or CHECKOUT PROBLEM RELATED to ADDRESS:
Shipping address not same as billing address might cause an issue – read further
- We ship to customers with legitimate need for shipping to a temporary or alternate address. Credit card criminals: We assist law enforcement / prosecution.
- ALREADY CHECKED OUT? If you already checked out and the shipping address is not correct: Contact us for change of address
MILITARY / KBR / Foreign Service / APO:
- We will ship the order regardless if shipping address does not match billing address. Includes all APO/FPO addresses, NATO allies, KBR in Iraq, Afghanistan, Kuwait. It’s OK to pay by credit card, PayPal, check / money order.
If you are not in the United States & your shipping address does not match billing address: (APO/FPO addresses – no problem – see above
- International transactions: Please pay by PayPal if you have a PayPal account:
- If you pay by PayPal, we can ship your order right away – with no questions asked – because PayPal protects against fraudulent use of a credit card
- If you make payment by credit card for an international transaction:
If the shipping address does not match the billing address: We reserve the right to cancel the transaction & refund (credit) back to your credit card account.
- We review such transactions on a case-by-case basis to assess the risk: We may ship the order or we may cancel the transaction & refund (credit) back to your credit card account.
If you do not have a PayPal account:
- During checkout: Provide as much information as possible to prove your identity: A company name if you have one, phone number; use your company email address.
PAYPAL account holders:
If you are having a problem checking out because your shipping address is not the same as the address you have on file with your PayPal account: Two options:
- Checkout using PayPal Express Checkout as if your shipping address = billing address and immediately contact us for change of address
- Checkout using this option on our checkout page: “I want to place my order without creating an account” and go through the checkout steps:
- You will have the option to choose “Check/Money Order” as the payment method:
- Choose “Check/Money Order” and proceed through “order confirmation” This step places your order in our system, and you will receive an invoice by email.
- Then do the following to complete the PayPal payment:
If paying by credit card: If there is not an answer to your question above:
- Not in United States: See above sections: “Military / KBR APO” and “International customers”
- In United States: If the shipping information (address and/or person) has no correlation with the billing information (address and/or person):
- If you have an email address with a company/domain for which we can review the credentials (or your ID): No problem – we will ship it right away
- If you have a previous transaction with us or otherwise appear to be legitimate, we will ship the order.
- In other cases, we will review the transaction for risk-assessment before shipping:
- We will look at email-domain, any company information provided, telephone number; we may call to verify and/or do web search to verify ID.
- If you having a problem paying by credit card due to an address-related issue, click here for help