George Hardesty, Author at Data Alliance Customer Service

Alfa AWUS036H will not work on a windows 8 tablet, because the chipset manufacturer is not upgrading the drivers to windows version after Windows Vista.

Use AWUS036NHR for compatibility with all Windows versions.

UNII-2 enables you to take an International version, upgrade the firmware to 5.5.2 or later, change the country code to US and add your UNII-2 Key. Now it is a US version.

On Mon, Jan 21, 2013 at 3:40 PM, Skip Ryan wrote:

I have an Alfa AWUS036H adapter connected to a 15dBi 2.4Ghz Omni-Directional antenna mounted on an antenna pole on my boat. The adapter is connected to an approximate 15′ cable, which in turn is connected to 10 meter USB 2.0 Active Repeater Extension Cable. Recently, I bought a new computer.

Now, my reception is very intermittent and brief. Not usable. I replaced the extension cable, but there was no improvement.

However, when I replaced the 10 meter extension cable with a 12′ USB cable, everyting works fine. Unfortunately, I need a longer cable run. Is there a viable solution?

ANSWER: The max length for non-active USB cables is about 15 ft. You have to use active cable(s) for all the distance to go more than 15FT.

We suggest this 10-meter cable:

Small orders are shipped by Express Mail: This includes most orders that include multiple items, and any order that includes a WiFi adapter. Large orders we ship by UPS for very reasonable rates.

We ship to all of these countries:

AUSTRALIA / NZ
LATIN AMERICA: México: Click aqui
ASIA-PACIFIC: Philippines, Taiwan, Singapore, Malaysia, Thailand, Hong Kong, French Polynesia (Tahiti), Middle East.
South Africa, Kenya, Morocco

BULK INTERNATIONAL SHIPPING

We will ship bulk quantities to any country.

Please email for quote.
Buyer is responsible for any import taxes.
In the event that your ship-to location is an area not served by USPS Express Mail or UPS, we reserve the right to refund your payment rather than ship the product. Such cases are very rare. If your country is covered by PayPal, we can very likely ship to you.
We reserve the right to refund payment rather than ship if we deem that our shipping cost will be unusually high or if the transaction appears to be high-risk for us.

We warrant them for three months (there are occasional exceptions to this).

The reasons for the 3-month limitation on warranty:

These are portable items and a card or adapter can “go bad” after a single instance of being dropped on a hard surface: Either immediately or later.
Many or most users do not use “Safely remove USB device” function to stop the USB connection before removing the hardware. This will make a laptop running Vista freeze. We suspect that it causes some damage to the USB wireless adapter (see footnote 1).
High power cards run hot and this (perhaps combined with the effects of issues 1 & 2 above) contributes to a high rate of “burn out” after extensive use. This is the case with every high-power adapter or card: Because of the relatively high rate of failure over time, I think it’s not a case of being “defective.” For example, Ubiquiti (a very highly regarded brand) cards have a very high rate of failure over time: We estimate that after 2 years of use, more than 50% fail.
If the adapter / card is in a tight confined space or in a place where it will be exposed to an external heat-source, the effects of the heat will be exacerbated.
Our presumption/theory is that many (maybe almost all) of the ones that “go bad” have been subjected to rough treatment, an operating environment which allows too much heat accumulation, or perhaps continuous-use. Continuous use of an item that runs so hot will burn it out.

DISTANCE / RANGE ESTIMATION requests (policy regarding)

If you have insights, opinions or counter-points to these theories we are very interested in hearing your input: CONTACT US

Footnote 1: One of our customers with a strong technical-support background gave this opinion about Item #2, above: “Item #2 – I don’t think does any harm… The main purpose of this feature in Windows is for memory storage devices such as hard drives, USB sticks, DVD Drives so that Windows can flush its buffers prior to the user disconnecting which can cause corrupt data on the device. I think that with a WiFi card, nothing much can happen. This is just my opinion however.”

Stock status is noted on the web-page for each item, near the top, to the right of the price: “In Stock” or “Out of Stock”

When we do run out of stock of a particular item, we will have it in stock again within 1 week, typically.
Question about stock? Call or email Customer Service / Sales (US) 520-394-4274
If an item is out of stock: You can place an order now, on our website, and we will ship it as soon as we have the item in stock again

UBIQUITI: We typically have stock of hard-to-find Ubiquiti items when there is none available from any other source

If you can prove that the statement above is false, we will give you a 10% discount on all of your purchases for one month
As one example: During 2012, Data Alliance is the only company that has had UAP (UNI-FI) and UAP-LR in stock consistently this year
When we do run out of a particular item, we typically get stock again within 3 weeks as the longest out-of-stock period.
We have almost the entire Ubiquiti product line in stock

Live Chat by Comm100

If you did not receive an “Order Confirmation” email: What this means is that the order dropped from our system because it was not funded: In other words:

If you were trying to pay by Credit Card: The credit card authorization failed.
If you were trying to pay by PayPal: The PayPal payment failed or was not authorized

Please take the steps below to place your order in our system and then pay for your order:

On our checkout page, select one of the options under: “CUSTOMERS WITHOUT AN ACCOUNT ON OUR SITE:”
Choose one of the two options (“place order & create an account,” or “place order without creating an account”) and go through the checkout steps:
You will have the option to choose “Check/Money Order” as the payment method:
Choose “Check/Money Order” and proceed through “order confirmation” This step places your order in our system, and you will receive an invoice by email.
Then do the following to make payment:

IF YOU HAVE A PAYPAL ACCOUNT: PayPal will be the easiest way to settle the transaction: Do the following steps to make the PayPal payment:
1. Go to www.paypal.com
2. Log-in to your PayPal account
3. Click “send money” to use the “send money” feature:
4. Send the amount of the invoice as a payment to [email protected]
5. We will then apply the PayPal payment to mark your order as “paid” and will ship the order.
IF YOU MUST PAY BY CREDIT CARD: Go to this page and start with step #4 (you’ve already completed steps 1 – 3).

CHECKOUT SYSTEM WON’T ACCEPT YOUR CREDIT CARD?

If you are sure the credit card is valid follow these steps:

Checkout using this option on our checkout page: “I want to place my order without creating an account” and go through the checkout steps: You will have the option to choose “Check/Money Order” as the payment method:
Choose “Check/Money Order” and proceed through “order confirmation” This step places your order in our system, and you will receive an invoice by email.
Then provide your credit card information to us in one of the methods below: We need: Credit card number, expiration date, 3-digit code on the back, billing address.

- - Call Customer Service: (US) 520-394-4274
  - You can fax credit card information to (US): 520-334-1433

CHANGE of ADDRESS or CHECKOUT PROBLEM RELATED to ADDRESS:

Shipping address not same as billing address might cause an issue – read further

We ship to customers with legitimate need for shipping to a temporary or alternate address. Credit card criminals: We assist law enforcement / prosecution.
ALREADY CHECKED OUT? If you already checked out and the shipping address is not correct: Contact us for change of address

MILITARY / KBR / Foreign Service / APO:

We will ship the order regardless if shipping address does not match billing address. Includes all APO/FPO addresses, NATO allies, KBR in Iraq, Afghanistan, Kuwait. It’s OK to pay by credit card, PayPal, check / money order.

INTERNATIONAL customers:

If you are not in the United States & your shipping address does not match billing address: (APO/FPO addresses – no problem – see above

International transactions: Please pay by PayPal if you have a PayPal account:
- If you pay by PayPal, we can ship your order right away – with no questions asked – because PayPal protects against fraudulent use of a credit card
If you make payment by credit card for an international transaction:

If the shipping address does not match the billing address: We reserve the right to cancel the transaction & refund (credit) back to your credit card account.

We review such transactions on a case-by-case basis to assess the risk: We may ship the order or we may cancel the transaction & refund (credit) back to your credit card account.

If you do not have a PayPal account:

During checkout: Provide as much information as possible to prove your identity: A company name if you have one, phone number; use your company email address.

PAYPAL account holders:

CHECKOUT VIA PAYPAL.me

Enter a payment amount, log in, and you’re done!
PayPal Purchase Protection for eligible transactions.

If you are having a problem checking out because your shipping address is not the same as the address you have on file with your PayPal account: Two options:

Checkout using PayPal Express Checkout as if your shipping address = billing address and immediately contact us for change of address
Checkout using this option on our checkout page: “I want to place my order without creating an account” and go through the checkout steps:
1. You will have the option to choose “Check/Money Order” as the payment method:
2. Choose “Check/Money Order” and proceed through “order confirmation” This step places your order in our system, and you will receive an invoice by email.
3. Then do the following to complete the PayPal payment:
  1. Go to www.PayPal.com
  2. Log-in to your PayPal account
  3. Click “send money” to use the “send money” feature:
  4. Send the amount of the invoice as a payment to [email protected]
  5. We will then apply the PayPal payment to mark your order as “paid” and will ship the order.

CREDIT CARD:

If paying by credit card: If there is not an answer to your question above:

Not in United States: See above sections: “Military / KBR APO” and “International customers”
In United States: If the shipping information (address and/or person) has no correlation with the billing information (address and/or person):

ADDITIONAL INFORMATION:

If you have an email address with a company/domain for which we can review the credentials (or your ID): No problem – we will ship it right away
If you have a previous transaction with us or otherwise appear to be legitimate, we will ship the order.
In other cases, we will review the transaction for risk-assessment before shipping:
We will look at email-domain, any company information provided, telephone number; we may call to verify and/or do web search to verify ID.
If you having a problem paying by credit card due to an address-related issue, click here for help

REGISTERED CUSTOMERS:

Login to change shipping and/or billing address in your Customer Account for future orders.
To change address of orders already placed, please contact us.

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George Hardesty

Alfa AWUS036H not compatible with Windows 8 (regular or Tablet versions)

Winbox.exe – download MikroTik GUI

Ubiquiti UNII-2 enables conversion from International to US version

15-meter USB cable makes WiFi performance intermittent & brief

International Shipping: Asia-Pacific, Latin America, Australia

We ship to all of these countries:

BULK INTERNATIONAL SHIPPING

Special Return Policy for WiFi USB adapters

Stock Status

Unacknowledged Order / Unregistered Order

Credit Card Processing – Checkout Help