George Hardesty

Special Return Policy for WiFi USB adapters

Jan 262013
 

We warrant them for three months (there are occasional exceptions to this). 

The reasons for the 3-month limitation on warranty:

  1. These are portable items and a card or adapter can “go bad” after a single instance of being dropped on a hard surface: Either immediately or later.
  2. Many or most users do not use “Safely remove USB device” function to stop the USB connection before removing the hardware.  This will make a laptop running Vista freeze.  We suspect that it causes some damage to the USB wireless adapter (see footnote 1).
  3. High power cards run hot and this (perhaps combined with the effects of issues 1 & 2 above) contributes to a high rate of “burn out” after extensive use.  This is the case with every high-power adapter or card:  Because of the relatively high rate of failure over time, I think it’s not a case of being “defective.”  For example, Ubiquiti (a very highly regarded brand) cards have a very high rate of failure over time:  We estimate that after 2 years of use, more than 50% fail. 
  4. If the adapter / card is in a tight confined space or in a place where it will be exposed to an external heat-source, the effects of the heat will be exacerbated.
  5. Our presumption/theory is that many (maybe almost all) of the ones that “go bad” have been subjected to rough treatment, an operating environment which allows too much heat accumulation, or perhaps continuous-use.  Continuous use of an item that runs so hot will burn it out.

If you have insights, opinions or counter-points to these theories we are very interested in hearing your input: CONTACT US

Footnote 1:  One of our customers with a strong technical-support background gave this opinion about Item #2, above:  “Item #2 – I don’t think does any harm…  The main purpose of this feature in Windows is for memory storage devices such as hard drives, USB sticks, DVD Drives so that Windows can flush its buffers prior to the user disconnecting which can cause corrupt data on the device.  I think that with a WiFi card, nothing much can happen.  This is just my opinion however.”

 Posted by at 6:41 pm Customer Service Comments Off on Special Return Policy for WiFi USB adapters

Stock Status

Jan 262013
 

Stock status is noted on the web-page for each item, near the top, to the right of the price:  “In Stock” or “Out of Stock”

UBIQUITI:  We typically have stock of hard-to-find Ubiquiti items when there is none available from any other source

  • If you can prove that the statement above is false, we will give you a 10% discount on all of your purchases for one month
  • As one example: During 2012, Data Alliance is the only company that has had UAP (UNI-FI) and UAP-LR in stock consistently this year
  • When we do run out of a particular item, we typically get stock again within 3 weeks as the longest out-of-stock period.
  • We have almost the entire Ubiquiti product line in stock


Live Chat by Comm100
Data Alliance, LLC, Computers-Networks, Nogales, AZ

 Posted by at 6:31 pm Customer Service Tagged with:  Comments Off on Stock Status

PayPal – Checkout help for PayPal users

Jan 262013
 

Resolve main issues involving checkout with PayPal payment:

If in the US, enter your state as the 2-letter abbreviation. Examples: California=CA; Puerto Rico = PR (not P.R.)

  • If you did NOT use PayPal Express Checkout: On the checkout page, click the orange “checkout with PayPal” button
    • Using PayPal Express Checkout usually resolves problems of completing a PayPal checkout from this website
    • You can read more about PayPal Express Checkout below on this page
  • If you DID use PayPal Express Checkout but still had a problem:

CHECKOUT VIA PAYPAL.me

  • Enter a payment amount, log in, and you’re done!
  • PayPal Purchase Protection for eligible transactions.

If you have tried the above or you have some other issue with paying by PayPal then do this:

  1. On our checkout page, select one of the options under: “CUSTOMERS WITHOUT AN ACCOUNT ON OUR SITE:” Choose one of the two options (“place order & create an account,” or “place order without creating an account”) and go through the checkout steps:
  2. You will have the option to choose “Check/Money Order” as the payment method:
  3. Choose “Check/Money Order” and proceed through “order confirmation” This step places your order in our system, and you will receive an invoice by email.
  4. Then do the following to complete the PayPal payment: a. Go to www.paypal.com b. Log-in to your PayPal account c. Click “send money” to use the “send money” feature: d. Send the amount of the invoice as a payment to [email protected]
  5. We will then apply the PayPal payment to mark your order as “paid” and will ship the order.

PAYPAL EXPRESS CHECKOUT is a simple and fast way to checkout.

To pay by PayPal Express Checkout:

  1. Click the orange “checkout with PayPal” button on the checkout page: You will be transferred to a PayPal log-in page:
  2. Simply log-in to your PayPal account, and PayPal will display the amount to be paid – you click to confirm that you wish to pay (in one click).
  3. Then PayPal will automatically transfer you back to a confirmation page on data-alliance.net: You click to confirm your order, and the order is complete.

PayPal Express Checkoutis a totally secure and fast way to checkout, because:

  • Saves you time because you do not have to enter any address information, because it is already stored in PayPal’s system
  • Keeps your financial information in the PayPal system: Only your shipping address and email address is passed to our system.

CHECKOUT VIA PAYPAL.me

  • Enter a payment amount, log in, and you’re done!
  • PayPal Purchase Protection for eligible transactions.
 Posted by at 5:37 pm Checkout Help Tagged with:  Comments Off on PayPal – Checkout help for PayPal users

Unacknowledged Order / Unregistered Order

Jan 262013
 

If you did not receive an “Order Confirmation” email: What this means is that the order dropped from our system because it was not funded: In other words:

  • If you were trying to pay by Credit Card: The credit card authorization failed.
  • If you were trying to pay by PayPal: The PayPal payment failed or was not authorized

Please take the steps below to place your order in our system and then pay for your order:

  1. On our checkout page, select one of the options under: “CUSTOMERS WITHOUT AN ACCOUNT ON OUR SITE:”
  2. Choose one of the two options (“place order & create an account,” or “place order without creating an account”) and go through the checkout steps:
  3. You will have the option to choose “Check/Money Order” as the payment method:
  4. Choose “Check/Money Order” and proceed through “order confirmation” This step places your order in our system, and you will receive an invoice by email.
  5. Then do the following to make payment:
    1. IF YOU HAVE A PAYPAL ACCOUNT: PayPal will be the easiest way to settle the transaction: Do the following steps to make the PayPal payment:
      1. Go to www.paypal.com
      2. Log-in to your PayPal account
      3. Click “send money” to use the “send money” feature:
      4. Send the amount of the invoice as a payment to [email protected]
      5. We will then apply the PayPal payment to mark your order as “paid” and will ship the order.
    2. IF YOU MUST PAY BY CREDIT CARD: Go to this page and start with step #4 (you’ve already completed steps 1 – 3).
 Posted by at 5:17 pm Checkout Help Tagged with:  Comments Off on Unacknowledged Order / Unregistered Order

Credit Card Processing – Checkout Help

Jan 262013
 

CHECKOUT SYSTEM WON’T ACCEPT YOUR CREDIT CARD?

If you are sure the credit card is valid follow these steps:

  1. Checkout using this option on our checkout page: “I want to place my order without creating an account” and go through the checkout steps: You will have the option to choose “Check/Money Order” as the payment method:
  2. Choose “Check/Money Order” and proceed through “order confirmation” This step places your order in our system, and you will receive an invoice by email.
  3. Then provide your credit card information to us in one of the methods below: We need: Credit card number, expiration date, 3-digit code on the back, billing address.
      • Call Customer Service: (US) 520-394-4274
      • You can fax credit card information to (US): 520-334-1433
 Posted by at 5:04 pm Checkout Help Tagged with:  Comments Off on Credit Card Processing – Checkout Help

Address-Related Matters: Change of Shipping Address, etc.

Jan 262013
 

CHANGE of ADDRESS or CHECKOUT PROBLEM RELATED to ADDRESS:

Shipping address not same as billing address might cause an issue – read further

  • We ship to customers with legitimate need for shipping to a temporary or alternate address. Credit card criminals: We assist law enforcement / prosecution.
  • ALREADY CHECKED OUT? If you already checked out and the shipping address is not correct: Contact us for change of address

MILITARY / KBR / Foreign Service / APO:

INTERNATIONAL customers:

If you are not in the United States & your shipping address does not match billing address: (APO/FPO addresses – no problem – see above

  • International transactions: Please pay by PayPal if you have a PayPal account:
    • If you pay by PayPal, we can ship your order right away – with no questions asked – because PayPal protects against fraudulent use of a credit card
  • If you make payment by credit card for an international transaction:

If the shipping address does not match the billing address: We reserve the right to cancel the transaction & refund (credit) back to your credit card account.

  • We review such transactions on a case-by-case basis to assess the risk: We may ship the order or we may cancel the transaction & refund (credit) back to your credit card account.

If you do not have a PayPal account:

  • During checkout: Provide as much information as possible to prove your identity: A company name if you have one, phone number; use your company email address.

PAYPAL account holders:

CHECKOUT VIA PAYPAL.me

  • Enter a payment amount, log in, and you’re done!
  • PayPal Purchase Protection for eligible transactions.

If you are having a problem checking out because your shipping address is not the same as the address you have on file with your PayPal account: Two options:

  1. Checkout using PayPal Express Checkout as if your shipping address = billing address and immediately contact us for change of address
  2. Checkout using this option on our checkout page: “I want to place my order without creating an account” and go through the checkout steps:
    1. You will have the option to choose “Check/Money Order” as the payment method:
    2. Choose “Check/Money Order” and proceed through “order confirmation” This step places your order in our system, and you will receive an invoice by email.
    3. Then do the following to complete the PayPal payment:
      1. Go to www.PayPal.com
      2. Log-in to your PayPal account
      3. Click “send money” to use the “send money” feature:
      4. Send the amount of the invoice as a payment to [email protected]
      5. We will then apply the PayPal payment to mark your order as “paid” and will ship the order.

CREDIT CARD:

If paying by credit card: If there is not an answer to your question above:

  • Not in United States: See above sections: “Military / KBR APO” and “International customers”
  • In United States: If the shipping information (address and/or person) has no correlation with the billing information (address and/or person):

ADDITIONAL INFORMATION:

  • If you have an email address with a company/domain for which we can review the credentials (or your ID): No problem – we will ship it right away
  • If you have a previous transaction with us or otherwise appear to be legitimate, we will ship the order.
  • In other cases, we will review the transaction for risk-assessment before shipping:
  • We will look at email-domain, any company information provided, telephone number; we may call to verify and/or do web search to verify ID.
  • If you having a problem paying by credit card due to an address-related issue, click here for help

REGISTERED CUSTOMERS:

  • Login to change shipping and/or billing address in your Customer Account for future orders.
  • To change address of orders already placed, please contact us.
 Posted by at 3:47 pm Checkout Help, Shipping Tagged with: ,  Comments Off on Address-Related Matters: Change of Shipping Address, etc.

Shipping to Customers within USA

Jan 262013
 
  • We ship to all US states, territories, P.O. Boxes, military & APO addresses.
  • The US shipping fees apply to all states, territories, PO box & APO / military.

We can ship small orders by mail for low cost: Please contact Customer Service by the chat button on the lower left of any page, or call: 520-394-4274. OTHERWISE, WE SHIP ALL ORDERS BY FEDEX: Ground, second-day air, or next-day air, depending on the class selected. (See below if not in “lower 48” states)

ALASKA, HAWAII, MILITARY / APO  and other US territories are shipped by US postal service unless the ship-fee paid justifies shipping by FedEx.

PUERTO RICO – See our low-cost shipping options to Puerto Rico

Items purchased by 4PM (Pacific time) will be shipped the same business day (except holidays and rare circumstances). Most orders placed by 4PM (Pacific time) will be shipped the same day, and many orders placed by 4PM PST will be shipped the same day. Items purchased on weekends and holidays will be shipped the next business day. First class mail 1 – 5 business days in most cases. A large percentage of shipments take only 2-3 days, even across the country. It is rare that a shipment takes longer than five days, but it does occasionally happen. Items over 13 ounces are automatically upgraded to priority mail. This applies to any item that weighs Also, if the total shipment weights 14 ounces or more, we will automatically upgrade the shipping to priority mail. For smaller items: The default mail-type is first class, but can be upgraded to priority by choosing to pay the additional fee during checkout.

Confirmation/tracking # and link provided automatically by email. If you believe that you have not received this email, please check your spam folder. Track your parcel on USPS.com.  If the tracking information says “USPS has been informed by the shipper to expect a package” and has no further updated information: There is no need to worry.  USPS often does not scan the barcode on the parcels until the parcel either reaches its destination locality or is delivered. 

EXPRESS MAIL:

  • Express mail is low-cost compared to “courier” services such as UPS and FedEx: Express mail is a lower-cost alternative “express” service.
  • Express mail is not a guaranteed next-day service, but in 80% of cases, it will arrive the next business day IF your order is placed by 12 PST.
  • Express mail is not available to APO/FPO addresses (military, foreign service): Choose Priority Mail instead.UPS map: Days-in-transit
  • UPS days-in-transit map
 Posted by at 3:19 pm Shipping Tagged with:  Comments Off on Shipping to Customers within USA

Puerto Rico: Shipping to Puerto Rico

Jan 262013
 

SMALL ORDERS (less than 2lbs) are shipped by US Postal Service, unless you choose Express option:

  • Small orders (less than $100) are shipped first class mail, unless you choose a faster option
  • Priority mail: 14 ounces or more.
  • Orders placed by 3PM Pacific Time will typically be shipped the same day

LARGE ORDERS ( 2 lbs or more) are shipped by UPS

  • Choose as country “Puerto Rico” (rather than United States) to receive our special low-cost, high-speed rates to Puerto Rico
  • Orders placed by 3PM Pacific Time will be shipped the same day

Confirmation/tracking # and link provided automatically by email Shipping fees are based on total weight of the shipment. Click here to calculate your shipping fee to your location:

Español version of our website

 Posted by at 2:01 pm Shipping Tagged with:  Comments Off on Puerto Rico: Shipping to Puerto Rico

Shipping to Europe: Shipping & Checkout information

Jan 262013
 

All items are shipped from the United States (our main location) to customers in Europe:

  • Most small packages and small orders are shipped by Express Mail
  • Large packages are shipped by UPS

CHECKOUT for Customers in Europe

  • All prices and shipping costs that you see on this website are in US dollars
  • You can checkout on this website, and can choose as payment method: PayPal, credit card, Check/Money order, or wire transfer (for large orders)
  • PayPal, Visa/Mastercard/AmEx/Discover will automatically handle the currency conversion to US dollars
  • See checkout help for PayPal

NORWAY  Value of goods for customs will be under NOK 200

 Posted by at 12:23 pm Shipping Tagged with:  Comments Off on Shipping to Europe: Shipping & Checkout information

Shipping by UPS: Time to Customers in USA

Jan 262013
 
  • Map shows UPS Ground shipping times from our main office in Nogales, Arizona.
  • If you need faster shipping than UPS ground, choose Priority or Express as the shipping method.
  • Data Alliance takes UPS Ground & 2-Day shipments to UPS until 6PM Pacific Time.
  • Note that all of Southern California is 2-day ground shipping & all of Arizona is next-day.

All Data Alliance customers are entitled to a free UPS My Choice Premium membership (for one year) that gives you more control over package delivery times:

You can do all of the following with this membership:

  1. Specify a two-hour delivery time
  2. Re-route and reschedule deliveries at your convenience
  3. Receive delivery alerts so that you know the status of your packages

Ask Customer Service for the Promo Code and go to: www.ups.com/mychoice and enter promo code.

UPS map: Days-in-transit

UPS days-in-transit map

 Posted by at 12:10 pm Shipping Tagged with:  Comments Off on Shipping by UPS: Time to Customers in USA
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