George Hardesty

Shipping to Customers within USA

Jan 262013
 
  • We ship to all US states, territories, P.O. Boxes, military & APO addresses.
  • The US shipping fees apply to all states, territories, PO box & APO / military.

We can ship small orders by mail for low cost: Please contact Customer Service by the chat button on the lower left of any page, or call: 520-394-4274. OTHERWISE, WE SHIP ALL ORDERS BY FEDEX: Ground, second-day air, or next-day air, depending on the class selected. (See below if not in “lower 48” states)

ALASKA, HAWAII, MILITARY / APO  and other US territories are shipped by US postal service unless the ship-fee paid justifies shipping by FedEx.

PUERTO RICO – See our low-cost shipping options to Puerto Rico

Items purchased by 4PM (Pacific time) will be shipped the same business day (except holidays and rare circumstances). Most orders placed by 4PM (Pacific time) will be shipped the same day, and many orders placed by 4PM PST will be shipped the same day. Items purchased on weekends and holidays will be shipped the next business day. First class mail 1 – 5 business days in most cases. A large percentage of shipments take only 2-3 days, even across the country. It is rare that a shipment takes longer than five days, but it does occasionally happen. Items over 13 ounces are automatically upgraded to priority mail. This applies to any item that weighs Also, if the total shipment weights 14 ounces or more, we will automatically upgrade the shipping to priority mail. For smaller items: The default mail-type is first class, but can be upgraded to priority by choosing to pay the additional fee during checkout.

Confirmation/tracking # and link provided automatically by email. If you believe that you have not received this email, please check your spam folder. Track your parcel on USPS.com.  If the tracking information says “USPS has been informed by the shipper to expect a package” and has no further updated information: There is no need to worry.  USPS often does not scan the barcode on the parcels until the parcel either reaches its destination locality or is delivered. 

EXPRESS MAIL:

  • Express mail is low-cost compared to “courier” services such as UPS and FedEx: Express mail is a lower-cost alternative “express” service.
  • Express mail is not a guaranteed next-day service, but in 80% of cases, it will arrive the next business day IF your order is placed by 12 PST.
  • Express mail is not available to APO/FPO addresses (military, foreign service): Choose Priority Mail instead.UPS map: Days-in-transit
  • UPS days-in-transit map
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Puerto Rico: Shipping to Puerto Rico

Jan 262013
 

SMALL ORDERS (less than 2lbs) are shipped by US Postal Service, unless you choose Express option:

  • Small orders (less than $100) are shipped first class mail, unless you choose a faster option
  • Priority mail: 14 ounces or more.
  • Orders placed by 3PM Pacific Time will typically be shipped the same day

LARGE ORDERS ( 2 lbs or more) are shipped by UPS

  • Choose as country “Puerto Rico” (rather than United States) to receive our special low-cost, high-speed rates to Puerto Rico
  • Orders placed by 3PM Pacific Time will be shipped the same day

Confirmation/tracking # and link provided automatically by email Shipping fees are based on total weight of the shipment. Click here to calculate your shipping fee to your location:

Español version of our website

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Shipping to Europe: Shipping & Checkout information

Jan 262013
 

All items are shipped from the United States (our main location) to customers in Europe:

  • Most small packages and small orders are shipped by Express Mail
  • Large packages are shipped by UPS

CHECKOUT for Customers in Europe

  • All prices and shipping costs that you see on this website are in US dollars
  • You can checkout on this website, and can choose as payment method: PayPal, credit card, Check/Money order, or wire transfer (for large orders)
  • PayPal, Visa/Mastercard/AmEx/Discover will automatically handle the currency conversion to US dollars
  • See checkout help for PayPal

NORWAY  Value of goods for customs will be under NOK 200

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Shipping by UPS: Time to Customers in USA

Jan 262013
 
  • Map shows UPS Ground shipping times from our main office in Nogales, Arizona.
  • If you need faster shipping than UPS ground, choose Priority or Express as the shipping method.
  • Data Alliance takes UPS Ground & 2-Day shipments to UPS until 6PM Pacific Time.
  • Note that all of Southern California is 2-day ground shipping & all of Arizona is next-day.

All Data Alliance customers are entitled to a free UPS My Choice Premium membership (for one year) that gives you more control over package delivery times:

You can do all of the following with this membership:

  1. Specify a two-hour delivery time
  2. Re-route and reschedule deliveries at your convenience
  3. Receive delivery alerts so that you know the status of your packages

Ask Customer Service for the Promo Code and go to: www.ups.com/mychoice and enter promo code.

UPS map: Days-in-transit

UPS days-in-transit map

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Shipping to Israel: Shipping & Checkout

Jan 262013
 

SHIPPING and CHECKOUT for Customers in Israel: Shipping fees are automatically calculated in the cart & checkout process:

  • Most orders ($15 and more) we ship by express mail: Shipping Fees start at $25
  • For orders over 3-KG, we ship by UPS; Shipping Fee for 100 ounces is $220, and increases incrementally with weight. (6KG=100 ounces or 6lbs)
  • Very small, inexpensive order are shipped by first-class mail.

SHIPPING WARRANTY:

Shipping insurance is included in the rates based on weight, for shipping to Canadian customers (e.g., there is no additional amount to pay for insurance). Data Alliance warrants against lost or damaged packages shipped to Canadian customers. In the event of loss, purchase price plus shipping will be refunded in full.

CHECKOUT for Customers in Israel

  • All prices and shipping costs that you see on this website are in US dollars
  • You can checkout on this website, and can choose as payment method: PayPal, Check/Money order, or wire transfer (for large orders)
  • PayPal will automatically handle the currency conversion to US dollars
  • See checkout help for PayPal

Address-related help sections:

 Posted by at 11:59 am Shipping Comments Off on Shipping to Israel: Shipping & Checkout

Shipping Fees

Jan 262013
 

To determine your shipping fee: Two options:

Method #1: Go through the order process up to the “order confirmation” step (without confirming unless you approve of the shipping fee)

  • Add the items that you wish to purchase to the Cart & proceed through the checkout process.
  • You can see the shipping fee before the “order confirmation” step
  • If you approve of the shipping amount, you can click “confirm order” at that point and you will have completed the checkout process

Method #2: If for some reason you are not comfortable with method #1, do this:

  1. Add the items that you wish to purchase to the Cart & proceed through the checkout process.
  2. Choose “check or money order” as the payment method: No further payment information is required than simply clicking the checkbox for “check or money order”
  3. You can proceed all the way through the checkout process: You will see the shipping amount and if/when you click “confirm order,” you will receive an email that has all of your order information, including the shipping fee and total for the order.
  4. If you do not wish to proceed with an actual order at this stage, it’s no problem: If we have not received a check or money order from you within two weeks, we will cancel the order automatically.

SHIPPING FEES are based on:

  • Shipping fees are based on the total weight of the order, for all of the countries to which we ship
  • Combined-shipping: Shipping fees are based on total weight of the parcel. Shipping cost per gram/ounce/pound reduces as the shipment-size increases.
  • Large/bulk international shipments: $5/KG to $7/KG to any country in the world, by 2-to 5-day express courier service.

SEE IMPORTANT NOTES on shipping fees for these locations:

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Returns: Policies & Procedures

Jan 262013
 

POLICY / WARRANTY:

  • RMA# is required for all returns: See “return procedures” below. RMA = “Return Merchandise Authorization”
  • Any defective item will be replaced or the price and shipping fee will be refunded.
  • “Open Box” returns in cases in which Data Alliance is not at fault: 30% restocking fee.
    • The 30% is just for the “open box” condition, because we can then not sell it as new.
    • If there is any damage to packaging or missing packaging, the restocking fee will be more than 30%
    • If there is any damage or wear / sign of use such as mark(s), scratch(es), scuff(s) or sun-fading, the re-stocking fee will be at least 50% and up to 80%, depending on condition.
  • Exchange requests based on buyer mistake: We approve all return requests, with these conditions:
    • Buyer will be asked to pay shipping fee
    • Request should be made within 30 days of purchases date.
    • Item should be unused (“like new”) and packaging should be undamaged. If packaging is damaged, we may charge a re-stocking fee.

Steps to submit a return request:

  1. Log into your account in our online store.
  2. Go to Completed Orders, then click Return Item(s) next to their item.
  3. Fill out the following items on the return request:
    • Quantity to return
    • Return reason
    • The part# if you know the part#. Data Alliance part# is often the same as manufacturer’s part#; either is OK
    • Return action optional
    • Comments optional
  4. Click Submit Return Request.

ALTERNATIVE: You can email Customer Service for RMA#

RETURN PROCEDURES:

  1. Please re-package the items in the original packaging. If all original packaging is not available, please re-package as closely as possible to the state of the item as you received it. Please note that if the item is not re-packaged or packing is seriously damaged, a re-stocking fee may apply.
  2. Write the RMA # on the outside of the package, as follows: You will receive an RMA# by email when Customer Service accepts your RMA request.
  3. Send the package by UPS ground or regular first-class mail, to the address that you receive in the “Return Merchandise Authorization” (“RMA”) email.

Upon receipt at our Arizona office: Our shipping/receiving person logs all incoming RMA packages in our RMA database: You will receive an email acknowledgement when the return-package is logged into our RMA database. Shortly after this we will either replace the item or refund, based upon the RMA request and circumstances.

REQUEST RETURN AUTHORIZATION or Tech Support Email Customer Service for RMA#

WIRELESS CARDS & USB CARDS / CLIENTS

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Customer Account: Links & Help

Jan 262013
 
  • Registering as a customer on our site is optional:
  • “Anonymous checkout” is another option.

Anonymous Checkout:

You can purchase on this site without registering as a customer (“anonymous checkout”) and you will receive status/tracking updates by email (whether you register or not).

Why Register as a Customer? All of these benefits for you:

  1. You can login to check order status, see open invoices create a wish list, and see credits that have been applied for returned items etc.
  2. Checkout (future orders) in “express” mode: After the initial checkout page, there is only one more page: Order Confirmation page: Very fast and simple!
  3. Easily change account information such as billing/shipping address, method of payment, etc.
  4. Smooth order process: If your shipping address is different from your billing address and you are paying by credit card: This raises a red flag in the order process that might delay shipping. But if you are a registered customer, we can more quickly access that the transaction is not fraudulent, by looking at your history of orders.
  5. Data Alliance Customer Service can create an order for you based on your instructions: We can do this in two ways:
    • We can create a complete order based on your instructions on the telephone or by email. We only do this with your stated approval.
    • We can create a “pro-forma” order based on your instructions: You would then you find this order in your account, where you can then enter your method of payment and confirm the order.

Register As a Customer:

To register as a customer CLICK HERE, or:

  • During the checkout process, you are given the option to create an account with Data Alliance:
  • On the Checkout Page, choose this option: “I want to place my order and create an account with Data Alliance”

Password Recovery:

  • If you forgot or lost your password: Click here for password recovery.
  • If there is a problem with password recovery, please contact us.
  • Your password is encrypted in our secure database and so we cannot see your password.

Change of Address:

  • Change of Address Log-in to change shipping and/or billing address in your Customer Account for future orders.
  • To change address of orders already placed, please contact us immediately.

Privacy and Security of your information:

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Shipping to Military & Foreign Service Customers

Jan 252013
 

We ship to all US military & APO addresses at our standard shipping fee for the United States. Enter the APO address like this:

STREET: Put your base-name and/or any information that identifies your location (not APO, AE – see below for that.) CITY = APO STATE = AE COUNTRY = United States

  • It is not necessary to mention Iraq, Afghanistan, etc.

Most important is the name of your base and any other details about the base that identify your location within the base. The US shipping fees apply to all states, territories, PO box & APO / military. Express mail is not available to APO/FPO addresses (military, foreign service): Choose Priority Mail instead. If PayPal or credit card will not allow you to use the APO address, then use your home address (state-side) and then contact us for address change

Address-related help sections:

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Policy Regarding Range-Related Requests for Advice

Jan 252013
 

We get a lot of inquiries from potential customers who want advice about how to span a long distance with a wireless connection:

If there is NOT direct line of sight:

Our position is that the professional way for us to respond to such inquiries is to be perfectly frank and tell you that we cannot make such projections as an objective statement:

  • There is going to be some experimentation involved. The customer is going to have to assume some risk. If there is not direct line-of-sight, a distance of more than 100 meters may be a difficult task – depending on the nature of the obstacles.
  • You may have to “create” line of sight by placement of an antenna, or in extreme cases, with a repeater (which few people will go to the trouble and expense to do – unless the link is *very* important or the only option).

If there is direct line of sight:

If there is direct line-of-sight, it’s not going to be difficult – we can recommend equipment that will bridge that distance.

  • In 95% of cases, there will be buildings, trees, interference from other radio systems or networks, or a hill – and in such cases, it’s going to be difficult
    • It’s going to be an experiment
    • Keep in mind that when you ask us for an opinion, there is no way for us to “see” the situation and/or know all the details – therefore we cannot guarantee.
  • If there is a hill in the way, the only way to make the link is with a two (or three) link system involving repeaters.

NOTE:

We feel that a professional approach is to not make distance “guarantees” and not to make firm statements about long-distance specifications in situations that do not involve line-of-site. The customer must bear some risk that if doesn’t work out, a re-stocking fee (5%) is going to apply and there will be no refund of shipping costs. The following is an extreme example, but useful for illustrative purposes: One of our customers–a technical consultant–attempted to install a wireless (WiFi) network in a hospital. The entire project failed -because there is so much RF (radio frequency) equipment in a typical hospital that it interfered with the WiFi equipment – and all equipment was uninstalled. This was in 2004, and the prevalent WiFi technology at that time was 802.11b. We have never encountered any other situation that was this extreme, but there are cases in which RF interference from a police or fire station, or hospital, reduces the range of wireless network connections in the neighborhood.

If you have counter-points or insights regarding these opinions, we are very interested in hearing your input: CONTACT US

 Posted by at 8:22 pm Customer Service Comments Off on Policy Regarding Range-Related Requests for Advice
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