POLICY / WARRANTY:

• RMA# is required for all returns: See “return procedures” below. RMA = “Return Merchandise Authorization”
• Any defective item will be replaced or the price and shipping fee will be refunded.
• “Open Box” returns in cases in which Data Alliance is not at fault: 30% restocking fee.
  • The 30% is just for the “open box” condition, because we can then not sell it as new.
  • If there is any damage to packaging or missing packaging, the restocking fee will be more than 30%
  • If there is any damage or wear / sign of use such as mark(s), scratch(es), scuff(s) or sun-fading, the re-stocking fee will be at least 50% and up to 80%, depending on condition.
• Exchange requests based on buyer mistake: We approve all return requests, with these conditions:
  • Buyer will be asked to pay shipping fee
  • Request should be made within 30 days of purchases date.
  • Item should be unused (“like new”) and packaging should be undamaged. If packaging is damaged, we may charge a re-stocking fee.

Steps to submit a return request:

1. Log into your account in our online store.
2. Go to Completed Orders, then click Return Item(s) next to their item.
3. Fill out the following items on the return request:
   • Quantity to return
   • Return reason
   • The part# if you know the part#. Data Alliance part# is often the same as manufacturer’s part#; either is OK
   • Return action optional
   • Comments optional
4. Click Submit Return Request.

ALTERNATIVE: You can email Customer Service for RMA#

• Distance/range estimation requests (policy regarding)

RETURN PROCEDURES:

1. Please re-package the items in the original packaging. If all original packaging is not available, please re-package as closely as possible to the state of the item as you received it. Please note that if the item is not re-packaged or packing is seriously damaged, a re-stocking fee may apply.
2. Write the RMA # on the outside of the package, as follows: You will receive an RMA# by email when Customer Service accepts your RMA request.
3. Send the package by UPS ground or regular first-class mail, to the address that you receive in the “Return Merchandise Authorization” (“RMA”) email.

Upon receipt at our Arizona office: Our shipping/receiving person logs all incoming RMA packages in our RMA database: You will receive an email acknowledgement when the return-package is logged into our RMA database. Shortly after this we will either replace the item or refund, based upon the RMA request and circumstances.

REQUEST RETURN AUTHORIZATION or Tech Support Email Customer Service for RMA#

• See our long-standing NO-SPAM / customer-privacy policy

WIRELESS CARDS & USB CARDS / CLIENTS

• Before requesting a return authorization: Please see Tech Support for wireless cards / clients page & follow the steps on that page.
• The steps on this page resolve about 80% of technical issues with wireless (WiFi) cards & USB clients.

• Registering as a customer on our site is optional:
• “Anonymous checkout” is another option.

Anonymous Checkout:

You can purchase on this site without registering as a customer (“anonymous checkout”) and you will receive status/tracking updates by email (whether you register or not).

Why Register as a Customer? All of these benefits for you:

1. You can login to check order status, see open invoices create a wish list, and see credits that have been applied for returned items etc.
2. Checkout (future orders) in “express” mode: After the initial checkout page, there is only one more page: Order Confirmation page: Very fast and simple!
3. Easily change account information such as billing/shipping address, method of payment, etc.
4. Smooth order process: If your shipping address is different from your billing address and you are paying by credit card: This raises a red flag in the order process that might delay shipping. But if you are a registered customer, we can more quickly access that the transaction is not fraudulent, by looking at your history of orders.
5. Data Alliance Customer Service can create an order for you based on your instructions: We can do this in two ways:

• • We can create a complete order based on your instructions on the telephone or by email. We only do this with your stated approval.
  • We can create a “pro-forma” order based on your instructions: You would then you find this order in your account, where you can then enter your method of payment and confirm the order.

Register As a Customer:

To register as a customer CLICK HERE, or:

• During the checkout process, you are given the option to create an account with Data Alliance:
• On the Checkout Page, choose this option: “I want to place my order and create an account with Data Alliance”

Password Recovery:

• If you forgot or lost your password: Click here for password recovery.
• If there is a problem with password recovery, please contact us.
• Your password is encrypted in our secure database and so we cannot see your password.

Change of Address:

• Change of Address Log-in to change shipping and/or billing address in your Customer Account for future orders.
• To change address of orders already placed, please contact us immediately.

Privacy and Security of your information:

• See our privacy and security policies of Data Alliance that we have had since our beginning in 2002, and will forever maintain.
• No-spam, no info-sharing, and tight security policies are an integral part of our company culture and part of the reason for our perfect Better Business Bureau rating